Privacy Policy Notice


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect can include:

  • Name, email address, and telephone number
  • Social Security Number
  • Account balances and transaction history
  • Credit history and income

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons the Program Administrator for CaliforniaFIRST chooses to share; and whether you can limit this sharing. See attached Privacy Policy Provisions for more detail.


Reasons we share your personal information Does the Program Administrator for CaliforniaFIRST share? Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your application, respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes -,with service providers we use to offer our products and services to you (please see below to limit the ways in which we contact you) Yes No
For joint marketing with other financial companies No We Don’t Share
For our affiliate’s everyday business purposes -,information about your transactions and experiences Yes No
For our affiliate’s everyday business purposes -,information about your credit worthiness Yes Yes
For our affiliates to market to you Yes Yes
For third parties to market to you (for example, Participating Contractors) Yes  

To Limit Our Sharing

  • Call 1-844-589-7953

Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we can continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

To Limit Direct Marketing

  • To limit our direct marketing to you by mail or telephone, call 1-844-589-7953

Please note:
You may also be contacted to participate in surveys.


Call 1-844-589-7953 or email


How does the Program Administrator for CaliforniaFIRST protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. For more information, refer to the Privacy Policy Provisions below.

How does the Program Administrator for CaliforniaFIRST collect my personal information?

We collect your personal information, for example, when you:

  • Use our planning tools;
  • Apply for financing;
  • Register with the Program;
  • Participate in a promotion or online survey;
  • Access the Program website; or
  • Contact us with a question or suggestion

We also collect your personal information from others, such as consumer reporting agencies, affiliates, or outside sources.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • sharing for affiliates’ everyday business purposes — information about your credit worthiness
  • affiliates from using your information to market to you
  • sharing for third parties to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an application I hold jointly with someone else?

If you limit sharing with affiliates, your choices will apply individually unless you tell us otherwise. Any account holder may express a privacy preference on behalf of the other joint account holders

  • If you limit sharing with third parties, your choices will apply to everyone on your account



Companies related by common ownership or control. They can be financial and non-financial companies.

  • Our affiliates include Renew Financial LLC, Renewable Funding Group Inc, RenewFund Finance LLC.

Third parties

Companies not related by common ownership or control. They can be financial and non-financial companies.

  • Third parties we share with can include companies included in the Application process, companies that perform services on our behalf, companies that install Eligible Products, or as required by law, law enforcement or government agencies.

Joint marketing

A formal agreement between non-affiliated financial companies that together market financial products or services to you.

  • The Program Administrator for CaliforniaFIRST doesn’t jointly market


Important Notice about Credit Reporting

We may report information about your application to credit bureaus and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your assessment may be reflected in your credit report and/or consumer report.

Do Not Call Policy

This Privacy Policy constitutes the Program Administrator for CaliforniaFIRST’s Do Not Call Policy under the Telephone Consumer Protection Act for all consumers. The Program Administrator for CaliforniaFIRST maintains an internal Do Not Call preference list. Do Not Call requests will be honored within 30 days and will be effective for at least five years from the date of request. No telemarketing calls will be made to residential or cellular phone numbers that appear on the Program Administrator for CaliforniaFIRST’s Do Not Call list.

State Law

We follow state law if state law provides you with additional privacy protections.


The Program Sponsor and Renew Financial LLC (“Program Administrator”), are dedicated to protecting the privacy of your information. This privacy statement covers any non-public private information that you provide the Program Sponsor or the Program Administrator in connection with the CaliforniaFIRST Program (the “Program”). The Program Administrator manages the Program Call Center and daily activities of the Program. Below is a summary of our Privacy Policy provisions:

We Protect Your Information:

  • By using Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any personal information transmitted in connection with the Program;
  • By limiting access to your personal information to only those authorized parties that have a “need to know;”
  • Please review our full policy below for more details.


This Privacy Policy covers the information provided to us when you call or visit the Program website,, and obtain or seek to obtain Program services. Program services are intended for U.S. residents over 18 years of age. Please be aware that other websites that you may access through our site may collect personally identifiable information about you. Our Privacy Policy does not cover those third party websites, and we encourage you to read their privacy policies prior to providing them with your personal information. To assist you with reading through our Privacy Policy, we have provided answers to questions you may find most important, and have created the following sections.


We may collect and use your personal information to respond to your requests for financing or to provide you with information about products or services that may be of value to you. Certain personal information that we collect about you may be publicly available via government records, telephone books, and other widely available media (i.e. the Internet).

USING OUR PLANNING TOOLS: When you use our planning tools, we collect information including your email address and information regarding Program financing you may be considering, including the interest rate, and terms. We use this information to provide you email communications that you request.

CONTACTING US: When you contact us with a question or suggestion we collect your name, email address, and telephone number. We only use this information to respond to and/or resolve your question or concern.

OPTIONAL INFORMATION: When accessing the Program website, we may give you the option of submitting general information, for purposes related to providing you with new energy efficiency, renewable energy or water efficiency products or services that may be of value to you. Certain information must be provided at the time you submit your request for a financial service or product.

INFORMATION COLLECTED FROM OTHER SOURCES: We also may collect information about you from the following sources:

  • Consumer reporting agencies: We may receive information regarding your credit history from a consumer-reporting agency. We use this information to approve and process your Financing Application(“Application”), and to offer you Program products that may be of interest to you.
  • Outside sources: We may request and/or receive information regarding you, your property, or your proposed or installed Eligible Products, from others who may or may not have relationships with you, in order to process and approve your Application. We use this information to verify eligibility for the Program financing or to verify representations you make in your Application.

Technical information: We use technology to:

  • Gather technical information from your Web browser (IP address, operating systems);
  • Set persistent cookies on your computer; and
  • Use “action tags” or invisible tracking “gifs” on our systems (to collect anonymous information about your navigation throughout the Program website).

We use this information for routine website maintenance; to establish that you are a unique user; to assist you in the Application process; and/or for purposes of assessing the effectiveness of our website, products and services. If you choose to disable cookies, you will still be able to access most of the Program website. However, as a security precaution, in order to apply for Program financing, you may be required to enable cookies on your Internet browser. You may also use cookies to remember your log-in username, if you elect this option. If you do not elect this option, you will be required to re-enter your username and password each time you access your account. These cookies do not contain any personally identifiable information.

FINANCING APPLICATION: You may view your disclosures, including your Application. If you request paper copies of your disclosures when you submit your Application, we will send you a paper copy in addition to providing your disclosures electronically.

THIRD PARTY ADVERTISEMENT: We do NOT use third party advertising companies to provide advertisements or allow third party advertisers to track your browsing activities on the Program website for their own purposes.


We may share your personal information:

  • With companies involved in the Application process—Examples: Property valuation companies and credit reporting agencies are a necessary part of the Application approval process. Therefore, we must provide some of your information to these companies in order to process your request for financing. Additionally, because we do not service contractual assessments, we will provide your information to a company who provides such services. In addition, the Program Sponsor may sell bonds related to your assessment and we will need to provide your information to service providers involved in this activity as well as bond purchasers.
  • With companies that perform services on our behalf—Examples: We sometimes use service providers to assist us with specific processes or functions such as distributing emails or processing automatic payments that you may have requested as part of your financing. Some of these processes may be performed by a service provider located overseas.
  • With companies that install Eligible Products-Examples: We may share your contact information with companies that are registered as Participating Contractors and offer services and/or products that are eligible for financing under the Program. If you wish to opt out and not have your information shared with these companies, please contact us by email at or by phone at (844) 589-7953.
  • As required by law—Examples: We may need to share your information with law enforcement or government agencies in response to a subpoena, state/federal audit or other similar circumstances. Additionally, the law requires that all Program assessment agreements be recorded with the local county recorder’s office.

The Program website may link you to other companies’ websites that offer services that may be of interest to you. We do not share any specific information about you or your transaction on the Program website with these companies. You may also access the Program website from another company’s website. We may collect Web traffic statistics from you and other consumers’ Web browsers, and we may share this aggregated information with outside companies to assist them with assessing the effectiveness of their website content. No personal information on you is shared along with this aggregated information.


The Program Administrator’s service center is located in California.


At present, you can access your information by contacting the Program Call Center by phone at (844) 589-7953.


We use a variety of security safeguards to protect your information from loss, misuse, alteration or destruction. For example, you will only be able to access information in your Program account by submitting the username and password you created during registration. We provide access to your personal information to Program Administrator employees and other authorized parties on a “need to know” basis. The Program Administrator also uses Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any personal information transmitted to or from the Program Administrator during your session.


We maintain electronic and hardcopy Financing Application information for funded/closed/withdrawn financing for a period of 7 years in accordance with federal and state laws.


You can contact us by mail at: CaliforniaFIRST Program, Attn: Program Administrator, 500 12th Street, Suite 300, Oakland, CA 94607.


To accommodate changes on the website, changing technology, and legal developments, we may change this Privacy Policy from time to time. When we do so we will prominently post the current version of the Privacy Policy on the Program website.